The Ma'alla Plaza Suites offers a convenient 24-hour reception as well as conference room(s), a laundry service and a safe-deposit box for the guests. Guests can take advantage of the available internet access to keep in contact with friends and family during their trip. The hotel features DVD/video rental, a security guard and indoor parking. Business amenities at the hotel include a secretarial service. The hotel's multilingual staff will be happy to provide dining suggestions and help you organise your stay in Aden.

If you're travelling with a family in tow, the Ma'alla Plaza Suites offers sizeable rooms geared towards the requirements of families and kids. Each room has a kitchenette with a refrigerator and a washing machine. Each room includes facilities such as a telephone and a ceiling fan. Also included are cable / satellite channels, a TV and an iron.

Sheba Palace is within easy driving distance of the Ma'alla Plaza Suites. Aden International Airport (ADE) is a 20 minute drive from the hotel. Staff at the hotel can help plan tours and excursions, and can assist with renting a car.